Common Questions

All of our products ship within five business days and are typically delivered within ten business days of ordering.

Our products all ship from our warehouse in Niles, IL, just outside of Chicago.

As long as you are ordering within the contiguous United States, shipping is free. Anyone ordering from outside the contiguous United States will automatically be charged for shipping at checkout.

We generally ship through FedEx Ground and FedEx Freight (for king mattresses). We are able to ship through UPS and sometimes USPS upon request (additional charges may apply). Please reach out to us if you would like for us to ship using a specific service and we will do our best to accommodate.

No, we do not. We do have the ability to add a signature requirement if you'd like. Feel free to reach out to us before your order ships to arrange for a signature requirement.

Each mattress, with the exception of our King and Cal King mattresses, is delivered by FedEx Ground. The mattress is left at your door, in a mailroom, or wherever
packages are typically delivered at your residence. A signature is not required
unless you have requested with us otherwise.

King and Cal King mattresses ship with FedEx Freight. These mattresses are
delivered to your door, in a mailroom, or wherever packages are typically delivered at your residence, and a signature is required. FedEx Freight will call after the
order ships to schedule a date and time for your delivery. 

Our free delivery option does not include white glove delivery or set-up service. However, FedEx Freight offers a set-up service for an extra $50 each (King or Cal King mattresses) or $250 each (Twin, Twin XL, Full, or Queen). This service is not available in every location. If you are interested in adding this to a mattress order, please contact our customer service for more information before placing your order, to ensure it is available in your area. 

If you choose our free delivery option, we highly recommend having extra hands
available on the day of delivery to help move the mattress inside your home. Our
mattress can be on the heavier side, so it is important to prepare for its arrival. You
can use services like TaskRabbit or ThumbTack if you need to hire additional
assistance.

You may return your mattresses or toppers within 100 days of delivery for a full refund, no questions asked. Our pillow can be returned within 30 days of delivery for a full refund, no questions asked.

Yes! If you choose to exchange your item within the return period, we will apply the credit from your return towards a new item.

If you can’t fit the topper back in its box, we will send out a larger return box at no charge. We do not require that mattresses are placed back in their packaging. If you choose to return a mattress, we will have it removed from your home at no extra cost.

Our returned items are never resold. All pillow and topper returns are kept in a segregated area of our warehouse. They are regularly picked up by a local mattress refurbisher that uses them in their own refurbished mattresses (not sold by us or under our brand name).

We offer our customers the option to donate any mattress returns to any non-profit for a full refund. If we pick the mattress up, we will do their best to donate the mattress to charity. Although we do our best to avoid disposal, sometimes it is the only possible option. To avoid waste, we encourage our customers to reach out to us for guidance in choosing the right mattress.

You can purchase from Earthfoam using Visa, MasterCard, Discover, American Express and Apple Pay.

We do! We offer our customers the option to pay in installments at checkout.

Yes! Call us Monday-Saturday between 9am-5pm CT at 312-626-9680.

We don't do any sales and don't offer any discount codes. We do this because we want all of our customers to know that they are getting the best price possible, regardless of where they hear about us from or when they buy from us.

Earthfoam is the material at the core of our products. It is foam rubber (also known as latex foam) made in our own Sri Lankan factory from organic, fair trade Sri Lankan rubber. Natural rubber has a long history among native Central and South American cultures. Foam Rubber was first produced in 1929 by the Dunlop Rubber Company and widely utilized in mattresses prior to the introduction of Polyurethane Foam (used in most mattresses sold today). A vertically integrated supply chain enables us to produce the purest and highest-quality foam rubber in a sustainable and responsible manner.

Our foam is made in The Earthfoam factory in Sri Lanka. The foam used in our pillows is made in The Netherlands.

Rubber tree sap (natural latex) is provided to us by our network of small farmers in Sri Lanka. Our collection facility removes water from the sap and sends it to the foam factory. To bond liquid rubber molecules into plush foam, we mix it with a small amount of sulfur, zinc oxide, accelerators, and antioxidants. This mixture is placed in a mould and baked to form foam. After being produced, blocks of foam are washed thoroughly to remove impurities.

In order for a product to be considered organic, the agricultural inputs must be farmed without the use of herbicides, pesticides, GMO's, or synthetic fertilizer. Since Earthfoam, as well as our wool and cotton, are all certified organic, our entire final mattress is organic, too.

Yes. If your business is interested in purchasing from Earthfoam, please visit madewith.earthfoam.com or contact us at foamfactory@earthfoam.com.

Our mattresses, toppers and pillows are quilted, sewn, assembled and packaged in our Niles, IL factory.

We do not currently have a showroom that is open to the public in our factory.

No, we only sell our products online.

We make Sleep On Latex and Earthfoam products in the same Niles, IL factory with the same foam made in our Sri Lankan Foam factory. The Earthfoam Mattress and Pillow have the same configuration as the Sleep On Latex Pure Green Mattress and Natural Latex Pillow, just different branding and labels. The Earthfoam topper is a 2" Soft Topper (as sold through Sleep On Latex) but has a quilted cover (not offered through Sleep On Latex). Sleep On Latex offers a wider variety of topper thicknesses and firmnesses.